Refund policy
Return & Refund Policy
At Herky Bird Co., every hat is made to order with your unit's specific markings, tail flash, or patch design. Because each item is custom-produced for you, our policy reflects that.
Custom & Made-to-Order Items
Our hats are custom-produced to your specifications — including unit tail flash designs, engraved leatherette patch styles, and airframe-specific artwork. Because of this, they are not eligible for returns or exchanges based on preference or change of mind.
Damaged, Defective, or Incorrect Items
We stand behind every product we ship. If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery at info@herkybirdco.com with your order number and a photo of the issue. We will replace the item at no additional cost to you — no questions asked.
Order Cancellations
Orders may be cancelled for a full refund if requested within 24 hours of placement. After that window, production is typically already underway and we cannot accommodate cancellations.
Non-Returnable Items
- Custom-printed or engraved items produced to your unit's specifications
- Items that have been worn or washed
Questions?
We're a small veteran-owned, family-run business and we care deeply about your satisfaction. If something isn't right, email us at info@herkybirdco.com — we'll work with you to make it right.